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9 am – 5 pm ET, Monday through Friday. 

Questions & Answers

  • What is 5th Ave PMU Academy?

    5th Ave PMU Academy is an immersive training experience that offers access to PMU mastery by allowing anyone to take a combination of online and in-person classes with the world's best artists. These PMU courses are 100% exclusive – 5th Ave PMU Academy produces these courses directly with the instructors to capture exactly what the masters want to teach.

  • What format do the courses take?

    5th Ave PMU Academy is the first and only immersive online and in-person training experience. The curriculum for each PMU course is designed and customized by the instructor. We offer three different types of class formats, Online Only, Hybrid (Online + In Person), or In Person only. Our training brings you the best of both worlds – the flexibility to learn and manage coursework at home, while learning in-person and getting hands-on with our expert trainers.

  • How do I enroll in a course?

    That's easy! You simply select the course you would like to attend, choose the next upcoming course date, and checkout. Once you purchase the course you'll receive email reminders and confirmation calls leading up to the big day. If you are enrolling in an online only course, you'll be emailed login instructions to access our online learning system.

  • Are there any course prerequisites?

    For fundamentals courses, most require the student complete a blood borne pathogen certification prior to starting the course. This is a quick online test that allows you to work on live models. For advanced courses, please check the product description of that training to see the prerequisites.

  • Does the course include equipment?

    Each course is different. Please check the course description to understand what's included in each class.

  • What is your refund policy?

    We offer refunds for in-person courses for up to 30 days after purchase. There is no refund for online or hybrid courses. If you have any questions please contact us at

  • How do I get in touch with you?

    That's easy! Email us at to chat

  • What is a Hybrid course?

    A HYBRID course is one that is both taken online and in-person. For example, you will be required to finish online curriculum prior to coming for your in-person hands-on training segment. Your online course will be taken via the 5th Ave PMU Academy online platform and your in-person segment will be outlined in the product description.